FAQ
GENERAL
WHAT IS THE MIGHTY COMPANY?
The Mighty Company is a luxury jacket collection, founded by visual artist Jessie Willner in 2016. With a desire to combine the timeless and the unique, The Permanent Collection was created to redefine the classic jacket silhouettes in luxury materials, while transcending the archetypal fashion seasons. Read our full story here.
WHAT IS THE STORY BEHIND HONEST LUXURY?
In the creation process of the line, Jessie discovered the field of luxury was lacking something inherent to the creative lifestyle she was accustomed to — transparency. Dealing with the typical markups and margins of the classic retail model, she realized that every brand has a choice when determining their pricing: Margin or fairness to their customer. Opting to pick her customer, she decided to go a more unconventional route and take a primarily direct-to-consumer approach, with only unique and creative partnerships with select retailers. This strategy allowed the opportunity to offer a more honest price, without sacrificing the ethical production, supreme quality and masterful care put into each jacket. Many rules were broken in this process to make a jacket collection that was as rare as the girl in it.
HOW DO I CONTACT YOU?
Email us anytime at hi@themightycompany.com!
WHERE CAN I GET UPDATES FROM THE MIGHTY COMPANY?
You can subscribe to our newsletter here to get exclusive content, news and updates. You can also follow us on Instagram, Facebook or Twitter.
PRODUCT
WHERE ARE YOUR MATERIALS FROM?
We’ve traveled and sourced from over 10 different countries all over the world to find each unique material we use in our jackets. Spanning from France and Turkey to Argentina. We find the most luxurious materials to create your jacket out of and work with the factories to bring them together into one perfect garment.
CAN I FIND YOUR JACKETS IN STORES?
Our flagship store is located at:
It’s designed to be a giant dressing room and houses every jacket we have available at any given time. To find out more about our Melrose store, go here.
HOW SHOULD I CARE FOR MY NEW JACKET?
If your jacket needs cleaning or care, we recommended you take it to a professional leather cleaner. When your jacket is at home, always hang it so it can hold its natural shape. If you prefer to keep your jacket in a garment bag, nylon bags are preferable to plastic.
ORDERING + PAYMENT
ARE “WAITLIST” ITEMS RESTOCKED?
If an item is waitlisted, it means it’s likely going to be restocked! When you sign up for the waitlist, we will let you know as soon as we have more in stock.
MY ORDER WON’T GO THROUGH. WHAT’S HAPPENING?
If an error message indicates that there may be a problem with your credit card information, billing or shipping addresses, please double check that your billing address matches exactly what your bank has on file, that your shipping address is not a PO Box, that your card information is free from typos and that you are using the latest version of your web browser. Do not click the “Place Order” button more than once to avoid multiple authorizations. If for some reason you are still receiving error messages, please contact us at hi@themightycompany.com.
I THINK I CLICKED THE “PLACE ORDER” BUTTON MORE THAN ONCE… UH OH?
No worries. Just email us and we’ll fix it.
CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED IT?
Items can’t be added to an existing order, but you can place a new order for the item and email us to combine the shipments together.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us right away if you need to change or cancel your order, as we process and ship orders the same day. Once we have processed your order, we will be unable to make any changes.
WHERE IS MY ORDER CONFIRMATION?
We will send you an order confirmation as soon as we receive your order! If for some reason you did not receive an email, please check your spam folder and add us to your safe sender list.
HOW DO I TRACK MY ORDER?
Once your order ships, we will send you a shipping confirmation via email! This will contain your personal tracking number so you can watch your order arrive to your doorstep. If for some reason you did not receive an email, please check your spam folder and add us to your safe sender list.